WXXI News
A recent independent audit offered a scathing assessment of how RG&E has conducted its business.
The audit concluded that the company puts corporate profits above customer service and demonstrates very little investment in the local community. But RG&E claims that the audit is out of date and ignores their efforts to make serious improvements over the past two years.
We discuss the company’s response to the audit and its plans to improve service in our region.
Our guests:
- Kim Harriman, senior vice president of public and regulatory affairs for RG&E and NYSEG
- Christine Alexander, vice president of customer service for RG&E and NYSEG
