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RGRTA Invites Participation In Customer Satisfaction Survey

The Rochester Genesee Regional Transportation Authority is asking customers to participate in a brief online survey about local bus service.

RGRTA and 16 other transit agencies across the U.S. are involved in the survey which has 20 questions that ask about key aspects of transit service and how it's used by customers.  Officials say you don't have to be a frequent bus rider to take the survey, and they say it takes about five minutes.

The survey ends May 25. You can find the survey here.

Before retiring in March 2025, Randy Gorbman was WXXI's director of news and public affairs and managed the day-to-day operations of WXXI News on radio, television, and online.