The Monroe County Water Authority has received around 215 calls from customers without water service, and that's a record.
Executive Director Nick Noce says while the pipes are generally four feet underground, the frost line has approached five feet in some areas, and that's the main issue.
He says crews excavate, dig through the frost, then thaw the pipes with steam.
It's work that can take 3 to 4 hours.
Executive Director of Operations, Ray Benshoff, says says they have about 40 people dedicated to this problem, working seven days a week from 7:30 in the morning to 10:30 at night.
He says up to do three separate crews with do the work.
Benshoff says if a customer doesn't have water, they should call the Water Authority's emergency line at 442-2009, or call customer service during regular business hours at 442-7200.
Noce says because of all the extra work on frozen pipes, he expects overtime and outside contracting to be significantly over budget.
City of Rochester Water Bureau Director Bob Morrison says they’ve responded to 130 no water calls in February, and have made 72 temporary hookups.
Another 76 water meters have frozen and have had to be replaced.
He says the number of frozen pipe calls is manageable, but it takes many man hours and resources, and they have 30 to 40 people working on this problem daily.
Morrison adds there have been 23 water main breaks in the city in February.