WXXI AM News

shashi patel

“Sometimes the panic sets in,” Lyn Lessard said. “It’s the worst part of my job.”

Lessard handles drug purchasing for Rochester Regional Health’s Unity Hospital in Greece, where drug shortages -- many caused by manufacturing and supply problems -- have become routine.

“It really is the new normal,” Lessard said. “You have to find something to help these patients. You can’t put this on the back burner. It’s got to be the first thing that you’re working on, all the time.”