WXXI AM News

Delta grounds flights due to systems problems

Aug 8, 2016

LONDON (AP & WXXI News) — Shortly after 9:00 a.m. on Monday, Delta announced it has begun  limited flights amid a global computer shutdown. But there were thousands of passengers stranded worldwide with many cancellations and delays.

The Atlanta-based carrier said the outage began at around 2:30 a.m, though it was unclear how that affected the company's global computer systems. Eastern. Flights which were already en route were operating normally, but others were delayed or cancelled. 

The massive outage threw the airline back to the days of yore in aviation travel, where many things were done manually. In Richmond, Virgina, boarding passes were written out by hand. In Tokyo, a dot-matrix printer was resurrected to keep track of passengers on a flight to Shanghai. In New York, self service check-in kiosks were dark. 

And the technology that was working was giving inaccurate information. Flight status systems, including airport screens, were incorrectly showing flights on time, something the company was trying address. 

``We apologize to customers who are affected by this issue, and our teams are working to resolve the problem as quickly as possible,'' the company said in a statement. 

 The website for the Greater Rochester International Airport indicated that several Delta flights were delayed.