WXXI AM News

Thousands of National Grid customers lose power

Jul 16, 2018

UPDATE: as of 4:40pm Monday:

 National Grid continues to make repairs after a major outage earlier today. That's after a pole carrying a high voltage transmission line broke south of Hamlin. Late Monday afternoon, a National Grid spokesman said that 4,000 to 5,000 customers, mainly in Hamilton, Clarkson and the town of Kendall in Orleans County still don’t have power and some of them may not be back on line until early Tuesday morning, somewhere between 2:00 a.m.and 6:00 a.m. 

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UPDATE: as of 11:00 a.m. A spokesman for National Grid says the outage is related to a structure that is down, located several miles south of the utility’s West Hamlin substation.   Crews were working to isolate the problem and National Grid expected restorations to start within the hour.

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National Grid reported more than 12,000 customers without power in Monroe County on Monday morning, mostly on the west side, and about 4,500 customers affected in Orleans County.

A spokesman says it involves a problem with some high voltage transmission lines affected several substations, as well as the Village of Bergen and SUNY Brockport. Crews have been dispatched but no word yet on restoration times.

People living in that area may notice a helicopter flying very low over the affected area.  National Grid is using the helicopter to look for any problems with the transmission lines.