What can hospitals learn from the airline industry? Pilot and author John Nance says they can improve their quality of care and reduce medical mistakes if they adapt safety measures designed for airlines. He joins us in studio to explain how it would work.
- John Nance, author of Why Hospitals Should Fly, and a lawyer, pilot, veteran, and ABC News analyst
- Amie Kulak, director of quality and education for Rochester Regional Healthcare Association
- Nancy Tinsley, president of Rochester General Hospital
